Privacy Policy

Last Updated: March 15, 2025

Introduction and Scope

At Molteron Yyzpando, we understand that your personal information matters. This privacy policy explains how we collect, use, protect, and share your information when you visit our website, use our investment education services, or interact with us in any way.

We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to maintaining the highest standards of data protection. This policy applies to all personal information we collect through our website, educational programs, consultations, and related services.

Your privacy isn't just about compliance for us — it's about building the trust that makes meaningful financial education possible.

Information We Collect

Personal Information You Provide

When you engage with our investment education services, we collect information you voluntarily share with us. This includes details you provide when registering for our learning programs, contacting us for consultations, or subscribing to our educational content.

  • Contact details including your name, email address, phone number, and mailing address
  • Professional background information relevant to your investment learning goals
  • Financial education preferences and areas of interest
  • Communication preferences and accessibility requirements
  • Payment information for our educational programs (processed through secure third-party processors)
  • Feedback and testimonials you choose to share with us

Technical Information We Automatically Collect

Our website collects certain technical information to improve your experience and help us understand how people use our educational resources. This data helps us make our content more accessible and useful.

  • Device and browser information, including IP addresses and operating systems
  • Website usage patterns, including pages visited and time spent on different sections
  • Referral sources and search terms that brought you to our site
  • Geographic location data (general region, not precise location)
  • Cookies and similar tracking technologies for website functionality

How We Use Your Information

We use your personal information exclusively to provide better investment education and support your financial learning journey. Here's exactly how we put your information to work:

Educational Services

Delivering personalized investment education content, tracking your progress through learning modules, and customizing recommendations based on your interests and experience level.

Communication

Sending you educational materials, program updates, and responding to your questions. We also use your preferences to determine the best ways to reach you.

Service Improvement

Analyzing how people use our educational resources to create better content, improve our website functionality, and develop new learning tools.

Administrative Purposes

Managing registrations, processing payments, maintaining accurate records, and ensuring our services run smoothly for everyone.

We never use your personal information for automated decision-making that would significantly impact your access to our services. All our educational recommendations and program suggestions involve human review and consideration of your individual circumstances.

Legal Basis for Processing (Canadian Context)

Under Canadian privacy law, we process your personal information based on several legal grounds, depending on the situation:

  • Consent: When you sign up for our programs or services, you're giving us permission to use your information for those specific purposes
  • Contractual necessity: We need certain information to deliver the educational services you've requested
  • Legitimate interests: We may use your information to improve our services, provided this doesn't override your privacy rights
  • Legal compliance: Sometimes we're required to process information to meet Canadian regulatory requirements

Information Sharing and Disclosure

We're selective about who we share your information with, and we never sell your personal data to third parties. When we do share information, it's always for specific purposes that support your educational experience or meet legal requirements.

Who We Share With What Information Purpose
Educational Partners Name, progress data Coordinated learning programs
Technology Providers Contact info, usage data Platform maintenance and support
Payment Processors Payment details only Processing course fees
Legal Authorities As required by law Compliance with legal obligations

All our service providers are required to maintain the same level of data protection we provide directly. We use written agreements to ensure your information remains secure when it's processed by third parties on our behalf.

Your Privacy Rights Under Canadian Law

Canadian privacy law gives you significant control over your personal information. Here are your rights and how you can exercise them with us:

Right to Access

You can request a copy of all personal information we hold about you. We'll provide this within 30 days, along with details about how we're using your information.

Right to Correction

If any of your personal information is incorrect or outdated, you can ask us to fix it. We'll update our records and notify any third parties if necessary.

Right to Withdrawal

You can withdraw your consent for us to process your information at any time. This might affect our ability to provide certain services, but the choice is yours.

Right to Complaint

If you're concerned about how we've handled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond promptly and help you understand your options.

Data Security and Protection

We take data security seriously because we know how important your personal information is. Our security measures are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Technical Safeguards

  • Encryption of data both in transit and at rest using industry-standard protocols
  • Secure servers hosted in Canadian data centers with physical security measures
  • Regular security audits and vulnerability assessments
  • Access controls ensuring only authorized personnel can view your information
  • Automatic logout features and session management for online accounts

Organizational Measures

  • Privacy training for all staff who handle personal information
  • Written privacy policies and procedures that guide our daily operations
  • Regular review and updating of our security practices
  • Incident response procedures in case of any security concerns

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet our legal obligations. Our retention periods are based on the type of information and how we use it.

Type of Information Retention Period Reason
Course registration data 7 years after completion Educational records requirements
Communication records 3 years from last contact Customer service follow-up
Website analytics data 2 years maximum Service improvement analysis
Marketing preferences Until you unsubscribe Ongoing communication consent

When we no longer need your information, we securely delete or anonymize it. You can also request early deletion of your information, though this might affect our ability to provide certain services.

International Data Transfers

We primarily store and process your personal information within Canada. However, some of our technology providers may process data outside Canada, including in the United States.

When we transfer information internationally, we ensure adequate protection through:

  • Contractual commitments requiring the same privacy protections we provide
  • Verification that recipient countries have adequate privacy laws
  • Regular monitoring of international processing arrangements
  • Your consent for transfers where required by law

You have the right to know about any international transfers of your information and to object to such transfers in certain circumstances.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how people use our educational resources. We use different types of cookies for various purposes:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure login areas, and remembering your preferences during a session.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This information helps us improve our content and make our educational resources more accessible and useful.

Preference Cookies

These cookies remember your choices and settings to provide a more personalized experience on return visits.

You can control cookies through your browser settings, though disabling certain cookies might affect some website functionality. Most modern browsers allow you to block or delete cookies, and we respect these preferences.

Changes to This Privacy Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our website.

Minor updates that don't affect your rights or how we use your information might be made without specific notification, but we'll always update the "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Questions and Contact Information

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, we're here to help.

Molteron Yyzpando

1200 Grand Marais Rd W, Windsor, ON N9E 1C9, Canada

Phone: +1 (519) 268-7103

Email: [email protected]

We respond to privacy inquiries within 5 business days and aim to resolve any concerns as quickly as possible.